Welcome to the Soho Wear FAQ page. Here you can find answers to common questions about our products, ordering, payment, shipping, returns, exchanges, refunds, and customer support.

If you have a question that is not answered below, please contact our customer service team using the information at the bottom of this page.

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General Questions

1. What is Soho Wear?

Soho Wear is an online women's fashion store serving customers throughout the United States. We offer contemporary and casual women's clothing, including T-shirts, oversized styles, crop tops, striped designs, and other versatile everyday apparel.

Our goal is to provide customers with stylish clothing, clear product information, straightforward policies, and accessible customer support.

2. Where does Soho Wear ship?

We currently ship orders to addresses within the United States.

3. How can I contact Soho Wear?

You can contact us by email or phone:

Email: sohoweardavid@gmail.com
Phone: +1 (907) 547-3033

Business Hours: Monday–Friday, 9:00 AM–5:00 PM Alaska Time

Business Address:
11406 Borealis St
Eagle River, AK 99577
United States

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Ordering Questions

4. How do I place an order?

To place an order, browse our products, select the item and available options you want, add the product to your shopping cart, and proceed to checkout.

Before completing your purchase, you can review your selected products, shipping charges, and total order amount.

5. Can I change or cancel my order after placing it?

Orders may begin processing shortly after they are placed. If you need to request a change or cancellation, please contact us as soon as possible at sohoweardavid@gmail.com or +1 (907) 547-3033.

We cannot guarantee that a change or cancellation can be made once an order has entered processing or has been shipped.

6. How can I check my order status?

If tracking information is available for your shipment, it will be provided after your order has been shipped. You can use the tracking information to monitor your package's progress.

For questions about your order, please contact our customer service team and include your order number.

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Payment Questions

7. What payment methods do you accept?

Soho Wear accepts the following payment methods, subject to availability at checkout:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• PayPal
• Apple Pay
• Google Pay
• Shop Pay

Available payment options may vary depending on your device, browser, location, and checkout conditions.

8. Is my payment information secure?

Payment information is submitted through the checkout process. For your security, please do not send payment-card information to us by email, phone, or other unsecured communication methods.

9. What currency are your prices shown in?

Our product prices and applicable charges are displayed in U.S. dollars (USD).

Any applicable shipping charges are shown during checkout before you complete your purchase.

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Shipping Questions

10. How much does shipping cost?

Our standard shipping rates are:

• Orders over $50 USD: Free standard shipping
• Orders of $50 USD or less: $5 flat-rate shipping

The applicable shipping charge is displayed during checkout.

11. How long does it take to process my order?

Our estimated handling time is 0–1 business day.

Orders are processed Monday through Friday, excluding applicable holidays.

12. What is your order cut-off time?

Our order cut-off time is 5:00 PM Alaska Time, Monday–Friday.

Orders placed after the 5:00 PM cut-off may begin processing on the next business day.

13. How long does shipping take?

After your order has been processed and handed to the shipping carrier, the estimated transit time is 3–4 business days.

14. What is the total estimated delivery time?

Our estimated total delivery time is approximately 3–5 business days.

This is calculated from:

0–1 business day handling + 3–4 business days transit = approximately 3–5 business days total.

Orders placed after the 5:00 PM cut-off, on weekends, or around holidays may take additional time to process.

15. Can my order be delayed?

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, holidays, incorrect or incomplete addresses, or other unforeseen circumstances.

16. Will I receive tracking information?

When tracking information is available, it will be provided after your order has been shipped. You can use the tracking information to monitor your shipment with the applicable carrier.

17. What happens if I enter the wrong shipping address?

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error, contact us as soon as possible. If the order has already been processed or shipped, we may not be able to change the delivery address.

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Returns & Exchanges

18. What is Soho Wear's return policy?

We offer a 30-day return period for eligible products.

Customers should contact us within 30 days of receiving their order to request a return and follow the return instructions provided by our customer service team.

For complete terms and eligibility requirements, please review our Return & Refund Policy.

19. How do I return an item?

Returns are accepted by mail.

Please contact Soho Wear before mailing your return so that we can provide the appropriate return instructions.

Do not send a return to an address other than the return address provided by our customer service team.

20. Who pays for return shipping?

Customers are responsible for return shipping costs, except where otherwise provided under our Return & Refund Policy, such as certain damaged, defective, or incorrect items.

21. Do you charge a restocking fee?

No. Soho Wear does not charge a restocking fee for eligible returns.

22. Do you accept exchanges?

Yes. Soho Wear accepts exchanges for eligible products.

Exchange requests must be made within our 30-day return period and are subject to product availability and the applicable return conditions.

23. What happens if the item I receive is damaged or incorrect?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Our customer service team will review the issue and provide appropriate instructions for a replacement, exchange, or refund where applicable.

24. When will I receive my refund?

Approved refunds are processed within 7 business days after the returned item has been received and inspected.

The refund is issued to the original payment method used for the purchase.

Once the refund has been processed, the time it takes for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

25. Can I get a refund without returning the product?

Generally, returns must be received and inspected before an applicable refund is processed. Please contact customer service if you believe your order has a special issue, such as a damaged, defective, or incorrect item.

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Product Questions

26. How can I find product information?

Each product listing provides information about the item, such as its product type, color, design, and other relevant details.

We aim to keep our product descriptions, photographs, prices, and availability accurate and up to date.

27. Are product colors exactly the same as they appear on my screen?

Product colors may appear slightly different depending on your device, display settings, lighting, and other factors. We make reasonable efforts to present product colors as accurately as possible.

28. How do I choose the right size?

Please review the available size information and sizing details provided on the individual product listing before placing your order.

If you need assistance with sizing, you can contact our customer service team before purchasing.

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Customer Service

29. When can I contact Soho Wear?

Our customer service hours are:

Monday–Friday: 9:00 AM–5:00 PM

You can email us at sohoweardavid@gmail.com or call +1 (907) 547-3033.

30. What information should I include when contacting customer service?

For questions about an existing order, we recommend providing your order number and the email address used to place the order.

For return, exchange, damaged-item, or incorrect-order requests, please provide enough information for us to identify and review the issue.

31. How quickly will Soho Wear respond?

We aim to respond to customer inquiries during our regular business hours. Response times may vary depending on the volume and nature of inquiries.

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Contact Information

We strive to provide clear information about our products, pricing, payment methods, shipping, returns, exchanges, and refunds so customers can make informed purchasing decisions.

Thank you for choosing Soho Wear.